{"id":10653,"date":"2025-09-03T11:17:42","date_gmt":"2025-09-03T09:17:42","guid":{"rendered":"https:\/\/nova-ava.de\/commitment\/"},"modified":"2025-09-11T12:35:57","modified_gmt":"2025-09-11T10:35:57","slug":"commitment","status":"publish","type":"page","link":"https:\/\/nova-ava.de\/en\/commitment\/","title":{"rendered":"Commitment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10653\" class=\"elementor elementor-10653 elementor-10596\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-angle=\"-45deg\" data-color=\",#7F8C8D,#2C3E50,#ECF0F1\" data-dce-background-image-url=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NA-250211-Brand_Guidelines-03-in-progress.pdf.png\" class=\"elementor-element elementor-element-7d3bb7f pp-animated-gradient-bg-yes e-flex e-con-boxed e-con e-parent\" data-id=\"7d3bb7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53c86d6 e-con-full e-flex e-con e-child\" data-id=\"53c86d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f665d elementor-icon-list--layout-inline elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"15f665d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nova-ava.de\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nova-ava.de\/unternehmen\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa6 fas fa6-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The company<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nova-ava.de\/commitment\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa6 fas fa6-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Commitment<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357d0a6 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"357d0a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our commitment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562100e elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"562100e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">At NOVA AVA, we place great value on transparency and trust. That&#8217;s why we provide you with all the relevant documents that demonstrate our commitment to security, data protection and reliable operation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fab53 e-flex e-con-boxed e-con e-parent\" data-id=\"e4fab53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fbd2f elementor-widget elementor-widget-heading\" data-id=\"a3fbd2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our commitments at a glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe2913 elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"dbe2913\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Documented standards for data protection, IT security and service quality<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14da8ad elementor-widget elementor-widget-shortcode\" data-id=\"14da8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"commitment-wrapper\"><div class=\"commitment-grid\"><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - SLA<\/h3><div class=\"commitment-card__desc\"><p>The NOVA AVA Service Level Agreement guarantees 99.8% system availability around the clock, excluding maintenance windows, and sets strict guidelines for data security and GDPR compliance. Support is provided exclusively on three levels, including proactive monitoring, and is available on weekdays from 8:00 a.m. to 5:00 p.m. (4:00 p.m. on Fridays) CET. Incidents are prioritized according to severity, while service and change requests are billed according to time and effort, and the latter do not necessarily have to be approved.<\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA-AVA-SLA.docx.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - SLA \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - FAQ Information Security<\/h3><div class=\"commitment-card__desc\"><p>NOVA AVA uses ISO 27001-certified AWS servers in Germany for its SaaS solution, which are GDPR-compliant and encrypt data with AES-256 (at rest) and SSL (in transit). The application has been hardened in accordance with BSI penetration testing and OWASP Top 10 and is additionally protected by AWS Shield and WAF. Regular updates and ClamAV are implemented. It offers configurable password policies, 2FA, SSO, and a comprehensive backup concept. Interfaces such as REST API, GAEB, IFC, Excel, and CSV as well as application-specific certificates are available.<\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA-AVA-FAQ-Informationssicherheit.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - FAQ Information Security \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - AVV 2025-05-15<\/h3><div class=\"commitment-card__desc\"><p>The data processing agreement (DPA) between NOVA BUILDING IT GmbH and the customer regulates the processing of personal data by NOVA on behalf of the customer in accordance with data protection regulations, based on Art. 28 (3) GDPR. It defines obligations, control rights, the use of subcontractors, confidentiality, and technical and organizational measures for data security.<\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA_AVV_2025-05-15.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - AVV 2025-05-15 \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - Secuvera Tested 2025-02-24<\/h3><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA-AVA-Secuvera-Testat-2025-02-24.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - Secuvera Tested 2025-02-24 \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - Secuvera Penetration Test Results Report 2025-02-27<\/h3><div class=\"commitment-card__desc\"><p>The final report of the penetration test for the NOVA AVA web application, conducted by Secuvera between January 7 and February 13, 2025, certifies that the application has a \u201cvery high level of security,\u201d as no vulnerabilities could be identified in the end. The test, a white-box test at the application level, was conducted in a laboratory environment on a virtual Kali Linux machine using tools such as \u201csqlmap\u201d and \u201cBurp Suite Pro.\u201d The objectives were to identify technical vulnerabilities and review the rights and roles concept, based on the OWASP Testing Guide v4 and the BSI study \u201cImplementation Concept for Penetration Tests.\u201d All vulnerabilities and security issues found during the tests were remedied by the customer during the test and the remediation was verified.<\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/Ergebnisbericht-Penetrationstest-NOVA-AVA-v1.0-2025-02-27.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - Secuvera Penetration Test Results Report 2025-02-27 \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home The company Commitment Our commitment At NOVA AVA, we place great value on transparency and trust. That&#8217;s why we provide you with all the relevant documents that demonstrate our commitment to security, data protection and reliable operation. Our commitments at a glance Documented standards for data protection, IT security and service quality<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10653","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages\/10653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/comments?post=10653"}],"version-history":[{"count":1,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages\/10653\/revisions"}],"predecessor-version":[{"id":10654,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages\/10653\/revisions\/10654"}],"wp:attachment":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/media?parent=10653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}