{"id":10653,"date":"2025-09-03T11:17:42","date_gmt":"2025-09-03T09:17:42","guid":{"rendered":"https:\/\/nova-ava.de\/commitment\/"},"modified":"2025-09-11T12:35:57","modified_gmt":"2025-09-11T10:35:57","slug":"commitment","status":"publish","type":"page","link":"https:\/\/nova-ava.de\/en\/commitment\/","title":{"rendered":"Commitment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10653\" class=\"elementor elementor-10653 elementor-10596\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-angle=\"-45deg\" data-color=\",#7F8C8D,#2C3E50,#ECF0F1\" data-dce-background-image-url=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NA-250211-Brand_Guidelines-03-in-progress.pdf.png\" class=\"elementor-element elementor-element-7d3bb7f pp-animated-gradient-bg-yes e-flex e-con-boxed e-con e-parent\" data-id=\"7d3bb7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53c86d6 e-con-full e-flex e-con e-child\" data-id=\"53c86d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f665d elementor-icon-list--layout-inline elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"15f665d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nova-ava.de\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nova-ava.de\/unternehmen\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa6 fas fa6-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The company<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nova-ava.de\/commitment\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa6 fas fa6-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Commitment<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357d0a6 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"357d0a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our commitment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562100e elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"562100e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">At NOVA AVA, we place great value on transparency and trust. That&#8217;s why we provide you with all the relevant documents that demonstrate our commitment to security, data protection and reliable operation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fab53 e-flex e-con-boxed e-con e-parent\" data-id=\"e4fab53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fbd2f elementor-widget elementor-widget-heading\" data-id=\"a3fbd2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our commitments at a glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe2913 elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"dbe2913\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Documented standards for data protection, IT security and service quality<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14da8ad elementor-widget elementor-widget-shortcode\" data-id=\"14da8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"commitment-wrapper\"><div class=\"commitment-grid\"><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - SLA<\/h3><div class=\"commitment-card__desc\"><p><span style=\"font-weight: 400\">The NOVA AVA Service Level Agreement guarantees 99.8% system availability 24\/7, excluding maintenance windows, and establishes strict guidelines for data security and GDPR compliance. Support is provided exclusively through three tiers, including proactive monitoring, and is available on weekdays from 8:00 a.m. to 5:00 p.m. (4:00 p.m. on Fridays) CET. Incidents are prioritized by severity, while service and change requests are billed based on effort, and the latter do not necessarily require approval.  <\/span><\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA-AVA-SLA.docx.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - SLA \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - FAQ on Information Security<\/h3><div class=\"commitment-card__desc\"><p><span style=\"font-weight: 400\">For its SaaS solution, NOVA AVA uses ISO 27001-certified AWS servers in Germany that are GDPR-compliant and encrypt data using AES-256 (at rest) and SSL (in transit). The application has been hardened in accordance with BSI penetration testing and the OWASP Top 10 and is additionally protected by AWS Shield and WAF. Regular updates and ClamAV are implemented. It offers configurable password policies, 2FA, SSO, and a comprehensive backup strategy. Interfaces such as REST API, GAEB, IFC, Excel, and CSV, as well as application-specific certificates, are available.    <\/span><\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA-AVA-FAQ-Informationssicherheit.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - FAQ on Information Security \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - AVV May 15, 2025<\/h3><div class=\"commitment-card__desc\"><p><span style=\"font-weight: 400\">The Data Processing Agreement (DPA) between NOVA BUILDING IT GmbH and the customer governs the processing of personal data by NOVA on behalf of the customer in compliance with data protection regulations, based on Article 28(3) of the GDPR. It defines obligations, rights of oversight, the use of subcontractors, confidentiality, and technical and organizational measures for data security.  <\/span><\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA_AVV_2025-05-15.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - AVV May 15, 2025 \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - Secuvera Certified February 24, 2025<\/h3><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/NOVA-AVA-Secuvera-Testat-2025-02-24.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - Secuvera Certified February 24, 2025 \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><article class=\"commitment-card\"><div class=\"commitment-card__iconcol\" aria-hidden=\"true\"><i class=\"fa6-light fa6-file commitment-card__icon\"><\/i><\/div><div class=\"commitment-card__content\"><h3 class=\"commitment-card__title\">NOVA AVA - Secuvera Penetration Test Results Report, February 27, 2025<\/h3><div class=\"commitment-card__desc\"><p><span style=\"font-weight: 400\">The final report on the penetration test for the NOVA AVA web application, conducted by Secuvera between January 7 and February 13, 2025, attests to the application\u2019s \u201cvery high level of security,\u201d as no vulnerabilities were ultimately identified. The test, a white-box test at the application level, was conducted in a lab environment on a virtual Kali Linux machine using tools such as \u201csqlmap\u201d and \u201cBurp Suite Pro.\u201d The objectives were to identify technical vulnerabilities and to review the permissions and roles framework, based on the OWASP Testing Guide v4 and the BSI study \u201cImplementation Concept for Penetration Tests.\u201d All vulnerabilities and security issues identified during the tests were remedied by the client while the test was still in progress, and the remediation was verified.   <\/span><\/p>\n<\/div><a class=\"commitment-card__btn\" href=\"https:\/\/nova-ava.de\/wp-content\/uploads\/Ergebnisbericht-Penetrationstest-NOVA-AVA-v1.0-2025-02-27.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Dokument NOVA AVA - Secuvera Penetration Test Results Report, February 27, 2025 \u00f6ffnen\"><span class=\"commmitment-card-btn-label\">Dokument ansehen<\/span><span class=\"commitment-card__btn-arrow\" aria-hidden=\"true\"><i aria-hidden=\"true\" class=\"fal fa6 fal fa6-arrow-right\"><\/i><\/span><\/a><\/div><\/article><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home The company Commitment Our commitment At NOVA AVA, we place great value on transparency and trust. That&#8217;s why we provide you with all the relevant documents that demonstrate our commitment to security, data protection and reliable operation. Our commitments at a glance Documented standards for data protection, IT security and service quality<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10653","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages\/10653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/comments?post=10653"}],"version-history":[{"count":1,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages\/10653\/revisions"}],"predecessor-version":[{"id":10654,"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/pages\/10653\/revisions\/10654"}],"wp:attachment":[{"href":"https:\/\/nova-ava.de\/en\/wp-json\/wp\/v2\/media?parent=10653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}